Customer value discovery [electronic resource] / Sue McKnight.
Material type:
FilmSeries: Henry Stewart talksBiomedical & life sciences collection. Libraries in a digital age: Publisher: London : Henry Stewart Talks, 2012Description: 1 online resource (1 streaming video file (39 min.) : color, sound)Subject(s): Customer relations -- Management | Evidence-based library science | Libraries -- Evaluation | Library users | LibrariesOnline resources: Click here to access online | Series Animated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: Customer value discovery -- Enzyme International -- Library services -- Customer satisfaction -- Library performance measurement -- Evidence based library & information practice -- University library services -- Academic library services -- Perceptions of library performance -- Interactive value modeling -- Customer service excellence.
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Mode of access: World Wide Web.