Customer relationship management: making hard decisions with soft numbers
Material type:
TextPublisher: Upper Saddle River ; Prentice Hall ; 1996Description: viii,183p. :illISBN: 134384741Subject(s): Customer RelationsLOC classification: HF 5415.5 .A58 1996
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
Books
|
TUM Main Campus | HF 5415.5 .A58 1996 (Browse shelf) | Available | 029991 |
Browsing TUM Main Campus shelves Close shelf browser
|
|
|
No cover image available |
|
|
No cover image available | ||
| HF 5415.335.V36 2004 Breaking Through: Implementing Customer Focus In Enterprises | HF 5415.35.S65 2011 Brand you | HF 5415.5 Pursuing Service Excellence: Practics And Insights | HF 5415.5 .A58 1996 Customer relationship management: making hard decisions with soft numbers | HF 5415.5.B433 2004 Dealing With The Customer From Hell: A Survival Guide | HF 5415.5.B433 2005 Dealing With The Employee From Hell | HF 5415.5.B44 Customer Care |
Includes index