| 000 -LEADER |
|---|
| fixed length control field |
00420nam a2200145Ia 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
32038 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
150525s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780130051257 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Tschohl, John |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Achieving Excellence Through Customer Service |
| Statement of responsibility, etc. |
Tschohl, John |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc. |
New Jersey |
| Name of publisher, distributor, etc. |
Prentice Hall |
| Date of publication, distribution, etc. |
1991 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
vii, 294. :ill. ; 17cm |
| 500 ## - GENERAL NOTE |
|---|
| General note |
include index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer Care; Shopping |
