Drake-Knight, Nick.
Growing great contact center communicators [electronic resource] / Nick Drake-Knight. - London : Henry Stewart Talks, 2009. - 1 online resource (1 streaming video file (47 min.) : color, sound). - Contact center management : how to succeed in today's dynamic environment, 2056-4570 . - Henry Stewart talks. Business & management collection. Contact center management. .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: The model of excellence -- Explicit standards -- Contact center coaching -- Personal drivers -- Continue and begin -- Observation or judgment? -- Structure of well-done-ness -- Language that hinders -- Language that helps -- Can't to can.
Access restricted to subscribers.
Mode of access: World Wide Web.
2089 Henry Stewart Talks
Call center agents.
Call centers--Management.
Customer services--Management.
Growing great contact center communicators [electronic resource] / Nick Drake-Knight. - London : Henry Stewart Talks, 2009. - 1 online resource (1 streaming video file (47 min.) : color, sound). - Contact center management : how to succeed in today's dynamic environment, 2056-4570 . - Henry Stewart talks. Business & management collection. Contact center management. .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: The model of excellence -- Explicit standards -- Contact center coaching -- Personal drivers -- Continue and begin -- Observation or judgment? -- Structure of well-done-ness -- Language that hinders -- Language that helps -- Can't to can.
Access restricted to subscribers.
Mode of access: World Wide Web.
2089 Henry Stewart Talks
Call center agents.
Call centers--Management.
Customer services--Management.