McKnight, Sue.
Customer value discovery [electronic resource] / Sue McKnight. - London : Henry Stewart Talks, 2012. - 1 online resource (1 streaming video file (38 min.) : color, sound). - Libraries in a digital age : fundamentals and latest thinking, 2056-4570 . - Henry Stewart talks. Business & management collection. Libraries in a digital age. .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: Customer value discovery -- Enzyme International -- Library services -- Customer satisfaction -- Library performance measurement -- Evidence based library & information practice -- University library services -- Academic library services -- Perceptions of library performance -- Interactive value modeling -- Customer service excellence.
Access restricted to subscribers.
Mode of access: World Wide Web.
3109 Henry Stewart Talks
Customer relations--Management.
Evidence-based library science.
Libraries--Evaluation.
Library users.
Customer value discovery [electronic resource] / Sue McKnight. - London : Henry Stewart Talks, 2012. - 1 online resource (1 streaming video file (38 min.) : color, sound). - Libraries in a digital age : fundamentals and latest thinking, 2056-4570 . - Henry Stewart talks. Business & management collection. Libraries in a digital age. .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: Customer value discovery -- Enzyme International -- Library services -- Customer satisfaction -- Library performance measurement -- Evidence based library & information practice -- University library services -- Academic library services -- Perceptions of library performance -- Interactive value modeling -- Customer service excellence.
Access restricted to subscribers.
Mode of access: World Wide Web.
3109 Henry Stewart Talks
Customer relations--Management.
Evidence-based library science.
Libraries--Evaluation.
Library users.