Kurtzke, Simone,

Social media marketing [electronic resource] / Simone Kurtzke. - London : Henry Stewart Talks, 2016. - 1 online resource (1 streaming video file (46 min.) : color, sound). - The business & management collection, 2056-4570 . - Henry Stewart talks. Business & management collection. .

Animated audio-visual presentation with synchronized narration. Title from title frames. Updated version of a talk first published in 2015.

Contents: History of social media -- Social media and the age of the customer -- Social media marketing strategy -- Strategy objectives: branding -- Strategy objectives: reputation management -- Strategy objectives: customer service -- Strategy objectives: customer acquisition.

Access restricted to subscribers.


Mode of access: World Wide Web.

3902 Henry Stewart Talks


Branding (Marketing)
Consumer behavior.
Consumers--Attitudes.
Electronic commerce.
Mobile commerce.
Social media--History.
Social media--Marketing.
Strategic planning.
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