Goodwin, Scott,
Meaningful healthcare experience design : improving care for all generations / Scott Goodwin. - 1 online resource
"This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout and industrial design thinking. This work focuses on the three values streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful Experience Design (MXD) guides the work of designing these value streams and improving them to promote daily experiences that are meaningful and healing for both patients and healthcare workers"--
9781315120317 1315120313 1498726976 9781498726979 9781351646628 1351646621 9781351637114 1351637118
Medical care--Quality control.
Meaning (Psychology)
Medical personnel and patient.
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Industries / Service Industries
MEDICAL / Administration
RA399.A1
610.69/6
Meaningful healthcare experience design : improving care for all generations / Scott Goodwin. - 1 online resource
"This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout and industrial design thinking. This work focuses on the three values streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful Experience Design (MXD) guides the work of designing these value streams and improving them to promote daily experiences that are meaningful and healing for both patients and healthcare workers"--
9781315120317 1315120313 1498726976 9781498726979 9781351646628 1351646621 9781351637114 1351637118
Medical care--Quality control.
Meaning (Psychology)
Medical personnel and patient.
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Industries / Service Industries
MEDICAL / Administration
RA399.A1
610.69/6