Crane, Jody,
The definitive guide to emergency department operational improvement : employing Lean principles with current ED best practices to create the "no wait" department / Jody Crane, Chuck Noon. - Second edition. - 1 online resource : illustrations (black and white)
Previous edition: 2011.
This revised and updated book explores the academics behind managing the complex service environment that is the Emergency Department (ED) by combining applied management science and practical experiences to create a model of how to improve operations. This book offers a presentation of Lean tools used in the ED along with basic and advanced flow principles. It then shows how these concepts are applied and why they work, supported by case studies in which Lean principles were used to transform an underperforming ED into a world-class operation. After reviewing best practices, the authors explain how to achieve excellence by discussing the elements of creating a culture of change.
9781498774536 1498774539 9781351652636 135165263X 9781351633109 1351633104 9781315151915 131515191X
10.4324/9781315151915 doi
Hospitals--Emergency services--Administration.
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Industries / Manufacturing Industries
BUSINESS & ECONOMICS / Industries / Service Industries
RA975.5.E5
362.18068
The definitive guide to emergency department operational improvement : employing Lean principles with current ED best practices to create the "no wait" department / Jody Crane, Chuck Noon. - Second edition. - 1 online resource : illustrations (black and white)
Previous edition: 2011.
This revised and updated book explores the academics behind managing the complex service environment that is the Emergency Department (ED) by combining applied management science and practical experiences to create a model of how to improve operations. This book offers a presentation of Lean tools used in the ED along with basic and advanced flow principles. It then shows how these concepts are applied and why they work, supported by case studies in which Lean principles were used to transform an underperforming ED into a world-class operation. After reviewing best practices, the authors explain how to achieve excellence by discussing the elements of creating a culture of change.
9781498774536 1498774539 9781351652636 135165263X 9781351633109 1351633104 9781315151915 131515191X
10.4324/9781315151915 doi
Hospitals--Emergency services--Administration.
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Industries / Manufacturing Industries
BUSINESS & ECONOMICS / Industries / Service Industries
RA975.5.E5
362.18068